Refund and Returns Policy
Effective Date: 26/06/2025
Store Name: Sonic Savvy
Website: support@sonicsavvy.store
We want you to be completely satisfied with your purchase from Sonic Savvy. If you’re not happy with your order, we’re here to help.
1. Returns
- You can return a product within 14 days of receiving it.
- To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all accessories/manuals included.
- You must have the receipt or proof of purchase.
To start a return, please contact us at support@sonicsavvy.store with your order number and reason for return.
2. Non-Returnable Items
We do not accept returns on the following items:
- Opened or used headphones, earbuds, or smartwatches
- Gift cards or downloadable software products
- Items marked as final sale or non-returnable
- Products damaged due to misuse or unauthorized repairs
3. Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5–10 business days.
- Shipping costs (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@sonicsavvy.store.
5. Shipping Costs
- Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returning your item.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or card account again.
- Then contact your credit card company or bank (it may take time before your refund is officially posted).
If you’ve done all of this and still have not received your refund, please contact us at support@sonicsavvy.store.
7. Contact Us
For any questions about our Refund and Returns Policy, contact us at:
Email: support@sonicsavvy.store
Phone: +34 643 56 48 43
